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Frequently Asked Questions
Order & Shipping
Yes, we offer international shipping. Available shipping methods and rates are calculated at checkout. International orders may be subject to customs duties, taxes, or import fees charged by the destination country; these fees are the customer’s responsibility. Delivery times vary by destination.
In-stock items are typically processed and shipped within 1–3 business days after payment is confirmed. Delivery time depends on the shipping method selected and the destination. Custom and personalized orders require additional production time, which will be confirmed before your order is finalized. Tracking information will be emailed once your order ships.
PRODUCTS & CUSTOM ORDERS
Yes. Many of our pillows and table linens can be customized in different sizes, colors, and quantities. Please contact us with your requirements before ordering. Availability, pricing, and production time will be confirmed based on the details of your project.
Most custom and personalized orders are completed within approximately. 2-3 weeks, depending on the design, quantity, and availability of materials. We will confirm the estimated production time before your order is finalized.
Pillow inserts are not included unless specifically stated in the product description. Our pillow covers are designed to accommodate standard insert sizes, and we generally recommend using an insert slightly larger than the cover for a fuller, more luxurious look.
RETURNS & EXCHANGES
We accept return requests within 30 days of delivery. Items must be unused, in their original condition, with tags and original packaging. Please contact us before returning any item; returns sent without prior authorization will not be accepted. Customers are responsible for return shipping costs and insurance.
Custom, made-to-order, and personalized items are created specifically for each customer and are therefore final sale. Sale items and gift cards are also non-returnable. Please contact us before ordering if you have any questions about colors, sizing, or customization.
TRADE & PROFESSIONAL SERVICES
Yes. We welcome inquiries from retailers, interior designers, hospitality professionals, and event planners. Pricing and minimum quantities vary by product and project. Please visit our Wholesale page or contact us for additional information.
Yes. We collaborate with boutique hotels, resorts, vacation rentals, interior designers, and event professionals on custom pillows, table linens, coordinated collections, and special quantities. Please visit our Hospitality page or contact us to discuss your project.
